Terms & Conditions
Welcome to Neshan. By accessing or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or subscribing to our meal plans.
1. Company Information
Neshan – Healthy Indian Meal Delivery Service
Email: info@neshan.qa
Phone: +974 44444845
Office: Floor 9, Rafal Tower, Lusail Marina, Qatar
P.O. Box: 7022
2. Service Scope
Neshan provides subscription-based healthy Indian meal delivery services for working professionals and residents within Lusail (approximately 5 km delivery radius). Meals are delivered Sunday to Thursday within the specified delivery window.
3. Account & Login
- Users may register using email or Google login authentication.
- You are responsible for maintaining the confidentiality of your account.
- Neshan reserves the right to suspend accounts for misuse or fraudulent activity.
4. Orders & Subscription
- Meals are offered as daily, weekly, or monthly subscription plans.
- Orders are processed based on predefined menu schedules.
- Delivery starts from the next business day after order confirmation.
5. Payment Terms
- All payments are processed securely via Sadad Qatar.
- Full payment must be completed before service activation.
6. No Refund / Cancellation Policy
All purchases are final. Neshan maintains a strict no refund and no cancellation policy once payment is completed. Users are advised to review plans and delivery areas before subscribing.
7. Delivery Policy
- Delivery is limited to Lusail and nearby areas within coverage radius.
- Delivery timing: 12:00 PM – 2:30 PM (Sunday to Thursday).
- Customer must be available at delivery location. Missed deliveries are non-refundable.
8. Meal & Quality Disclaimer
- Meals are prepared fresh daily with hygienic standards.
- Menu items may vary slightly based on ingredient availability.
- Images shown are for illustration purposes only.
9. Communication & Support
Neshan provides customer support through multiple channels:
- Email support (info@neshan.qa)
- Support ticket system
- Phone support (+974 44444845)
- WhatsApp communication
10. User Responsibilities
- Provide accurate delivery address and contact details.
- Ensure availability during delivery time.
- Use services only for lawful purposes.
11. Limitation of Liability
Neshan shall not be liable for delays caused by external factors such as traffic, weather, or unforeseen operational issues.
12. Modifications
Neshan reserves the right to update or modify these Terms & Conditions at any time without prior notice.
13. Governing Law
These terms are governed by the laws of the State of Qatar.
By using our services, you acknowledge that you have read and agreed to these Terms & Conditions.