Privacy Policy
This Privacy Policy describes how Neshan collects, uses, and protects your information when you use our services. By accessing our website or subscribing to our meal plans, you agree to the terms outlined below.
1. Company Information
Neshan – Healthy Indian Meal Delivery Service
Email: info@neshan.qa
Phone: +974 44444845
Office: Floor 9, Rafal Tower, Lusail Marina, Qatar
P.O. Box: 7022
2. Information We Collect
- Personal Information: Name, email address, phone number, delivery address.
- Account Information: Login details including Google account authentication data.
- Order Information: Subscription plans, delivery preferences, and order history.
- Technical Data: IP address, browser type, device information, and usage logs.
3. How We Collect Data
- When you register or log in (including Google login).
- When you place an order or subscribe to a meal plan.
- When you contact us via email, phone, support ticket, or WhatsApp.
- Through cookies and analytics tools.
4. Use of Information
Your data is used to:
- Process and deliver your meal subscriptions.
- Manage your account and authentication.
- Communicate with you regarding orders, support, and updates.
- Improve service quality and user experience.
- Comply with legal and regulatory requirements.
5. Payment Information
All payments are securely processed via Sadad Qatar. Neshan does not store or process your card or payment credentials directly.
6. Communication Channels
We may contact you through:
- Email (info@neshan.qa)
- Phone calls (+974 44444845)
- WhatsApp messages
- Support ticket system
7. Data Sharing
We do not sell or rent your personal data. Your information may only be shared with:
- Payment providers (Sadad) for transaction processing
- Delivery operations (internal use only)
- Legal authorities if required by Qatar law
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
9. Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience, track usage, and support login sessions (including Google authentication).
10. Data Retention
Your data is retained as long as your account is active or as required for operational, legal, and compliance purposes.
11. User Rights
- You may request access to your personal data.
- You may request correction or deletion of your data.
- You may contact us to update your account information.
12. Third-Party Services
Our platform may integrate with third-party services such as Google (for login) and Sadad (for payments). These providers have their own privacy policies.
13. Changes to This Policy
Neshan reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Qatar.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.